If you are not satisfied with any CoreCodec software purchased directly from CoreCodec, Inc., contact us within 30 days of your purchase to receive a refund. Refunds requested more than 30 days after your initial purchase date will not be issued unless the transaction was subject to a fraudulent purchase.

Any software purchased online or in CD/DVD form must be unopened and returned within 30 days of purchase. CD/DVD's must be received and processed before a refund will be issued and all shipping, handling and delivery charges are non-refundable.

If you are issued a refund, it should appear on your credit card statement within 72 hours upon us notifying you. After receiving your refund, you agree to uninstall and/or stop using any CoreCodec, Inc. software product(s) for which you no longer possess a valid license for. CoreCodec, Inc. reserves the right to disable any Core Account, product keys and/or serial numbers issued for the refunded products.

Our refund policy applies only to software purchased directly from CoreCodec, Inc., if your software was purchased through a 3rd party or reseller, it must be returned to that 3rd party or reseller, which may in turn be subject to different return policies other than ours.